Shipping Policy
Equine World Store
At Equine World, we proudly ship premium equine, veterinary, and pet products worldwide from our fulfillment center in Lexington, Kentucky, USA.
Order Processing Time
•Orders are processed within 1–2 business days
•Orders placed on weekends or public holidays will be processed the next business day
•You will receive a confirmation email with tracking details once your order ships
Shipping Locations
We currently ship to:
•🇺🇸 United States
•🇨🇦 Canada
•🇬🇧 United Kingdom
•🇪🇺 European Union
•🌍 Australia, New Zealand
•🌐 Rest of the world (select countries)
If your country is not available at checkout, please contact us for assistance.
Shipping Rates
Shipping rates are calculated based on:
•Destination
•Package weight & size
•Product shipping class
🇺🇸 United States
•Free Shipping: Orders over $99–$149 (varies by product)
•Flat Rate & Carrier Rates: Displayed at checkout
•Delivery Time: 2–5 business days
🇨🇦 Canada
•Flat Rate & Express options available
•Delivery Time: 3–7 business days
🇬🇧 UK & 🇪🇺 Europe
•Flat Rate & Express options available
•Delivery Time: 3–8 business days
🌍 International (Rest of World)
•Rates shown at checkout
•Delivery Time: 7–14 business days (depending on destination)
Order Tracking
All shipped orders include tracking information, sent via email once your order leaves our warehouse.
Shipping Carriers
We ship using trusted carriers, including:
•UPS
•FedEx
•USPS
•DHL Express
Carrier selection depends on destination and product type.
International orders may be subject to:
•Import duties
•VAT / GST
•Customs clearance fees
These charges are not included in product or shipping prices and are the responsibility of the customer.
Restricted & Special Products
Some products may have shipping restrictions due to:
•Veterinary regulations
•Battery or safety regulations
•Country-specific import laws
If an item cannot be shipped to your location, it will be clearly indicated at checkout.
Lost or Delayed Shipments
•If tracking shows your order as delivered, Equine World is not responsible for theft or loss
•For lost shipments in transit, please contact us within 7 days of the expected delivery date
•We will assist in filing a carrier claim where applicable
Address Accuracy
Please ensure your shipping address is correct at checkout.
Equine World is not responsible for:
•Delays due to incorrect addresses
•Additional shipping fees due to address changes after dispatch
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page.