1. Returns Eligibility

You may request a return if all the following conditions are met:

• The item is unused, unworn, and unwashed

• The item is returned in its original condition and packaging

• All tags, labels, manuals, and accessories are included

• The return request is made within 14 days of receiving your order

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable & Exempt Items

For hygiene, safety, and regulatory reasons, the following items cannot be returned or refunded, unless they arrive damaged or defective:

• Supplements, feeds, vitamins, and consumables

• Veterinary medications and pharmacy products

• Grooming products that have been opened or used

• Personalized or custom-made items

• Gift cards

• Clearance or final sale items (clearly marked)

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during shipping

• Defective

• Incorrect or not as ordered

Please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will assess the case and, where applicable, offer a replacement, store credit, or full refund at no additional cost to you.

4. How to Initiate a Return

To start a return, please contact our customer support team at:

Email: sales@equineworldstore.com

Include:

• Order number

• Item(s) you wish to return

• Reason for return

Once approved, you will receive return instructions. Items returned without prior approval may be refused.